Recent Posts

Summer Sand Storms

4/21/2022 (Permalink)

As summer nears, when dust storms become more frequent throughout central Arizona, SERVPRO wants to ensure that families are safe and prepared. Also known, as haboobs, such storms are unexpected, unpredictable rushes of air called micro-bursts. They spread out along the ground and sweep along the desert landscape. They are usually a quick burst of high, very powerful winds lasting a few minutes up to an hour. The apparent dangers are loss of visibly, poor breathing conditions, unsafe driving conditions, lack of warning, and flying debris. This type of storm can place your home or business at risk for flood damage, fire damage, and air quality risk.

Some safety precautions can be taken to lessen the effect:

  • Close all windows, doors, vents, or airflow into or out of your home or business.
  • If it is safe, remove any items on the property that could become flying debris.
  • Listen and follow the directions that the National Weather Service communicates.

SERVPRO of Gilbert, Chandler South, Ahwatukee, and South Tempe places customer satisfaction as our top priority. Local residential and business customers have chosen the professional water damage or fire damage restoration, remediation, mitigation, abatement, reconstruction, and cleanup services our technicians provide.

Our team is professionally trained in property damage restoration, from initial and ongoing training at SERVPRO’s Corporate Training Facility to regular IICRC industry certifications. You can feel confident that our team is equipped with the knowledge to restore your property.

CallSERVPRO of Gilbert, Chandler South, Ahwatukee, and South Tempe (480) 558-7620 for 24/7 service.

“We Are Faster To Any Disaster!”

Wet Walls?

4/15/2022 (Permalink)

SERVPRO wants you to have the tools necessary to notice and react quickly in the case of water damage in your home. Particularly, when water invades and damages walls. Caused by intense weather, old or loose pipes, and a number of other factors, leaks in your walls are never pleasant; but below are eight tricks to catching them quickly and avoiding costly repairs.

  • Look for puddles of standing water near a wall – Wet flooring, especially near major water-using appliances, is one of the simplest ways to identify a leak in a wall.
  • Look for discoloration on a wall – Irregular spots of discoloration are highly indicative of a leak behind a wall, regardless of the wall’s surface/material.
  • Inspect walls for a change in texture – Walls with water leaks often show puckered, buckled, drooping, or bubble-like textures.
  • Note any signs of mold or mildew – When a leak has been present for a substantial period of time, mold can grow on your wall. Oftentimes a dense cluster of black or brown dots, mold is a common result of water damage.
  • Pay attention to any musty smells – Leaks that are not yet visible may make their presence known by smell, as water that soaks into walls and never has a chance to dry out can develop a strong odor.
  • Listen for dripping sounds – If you hear dripping in the seconds after turning off the shower, flushing the toilet, or turning off the sink, do not ignore it. It can be a sign of a leak.
  • Keep an eye on your water bill – If a significant amount of water is leaking in your walls, you often find that your water bill reflects it with higher prices.
  • Check for clogged eaves and downspouts – Remove clogging material (pine needles, leaves, etc.) in the eaves and downspouts to restore water flow as overflowing water could eventually seep through the roof and walls.

At SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe, we know that water damage is often overwhelming and expensive. If your home or business is affected by a water loss, whether in the walls or elsewhere, call us at (480) 558-7620. We make it a point to respond promptly and resolve your damages efficiently and effectively. ‘Faster to Any Disaster’, and quicker to leaving you to return to a leak-free home.

Celebrating Black History Month

2/23/2022 (Permalink)

SERVPRO has launched the One Spectrum Employee Resource Group in an effort to strengthen leadership ranks, promote progressive change, and social healing.

You may think to yourself, what’s so special about the month of February? It's the shortest month of the year and love is in the air with Valentine’s Day approaching, but one of the most significant events is the celebration of Black History Month. The first celebration of Black History Month took place in February 1970. Within six years, it was recognized nationally.

This month-long celebration gives everyone a chance to reflect on the history of African Americans, from their many achievements to the struggles they endure to this day. Over 50 years later, we continue to set this time aside to reflect on those who have excelled, overcome, and made history.

SERVPRO values opportunities for teammates of color and embraces all backgrounds, cultures, experiences, and knowledge. As part of its Diversity, Equity, and Inclusion program (DEI), SERVPRO has launched the One Spectrum Employee Resource Group in an effort to strengthen leadership ranks, promote progressive change, and social healing. This group, founded in 2018, includes 6 members—Cathy Moore, Ethan Dunham, Felicia Roberts, Mark Bristol, Donna Dutton, and Spencer Button. Their mission is to have an "inclusive group driving the DEI initiative for the HQ teammates of color while working with the SERVPRO LLC leadership and its HQ community to establish a new path for cultural progress, inclusion, and success."

Throughout the month of February, SERVPRO would like to introduce you to some facts about Black History that you might not know. Look for our infographic on our Facebook page as we introduce you to Black pioneers and innovators!

SERVPRO's Presence in Your Community

2/3/2022 (Permalink)

Co-Owners Headshot: Tom Curran & Jim Tax Co-Owners: Tom Curran and Jim Tax

SERVPRO began as a family-owned business and, despite much expansion, we have not forgotten what it means to act as one. So, we continue to prioritize our role as partners in the community and strive to serve as a “supportive” and “reliable” resource within our neighborhoods and among our clients. Thereby, showcasing the same values the founded SERVPRO 50 years ago, today.

SERVPRO of Gilbert, Chandler South, Ahwatukee South Tempe came under new leadership nearly 5-years ago, in 2017, with the introduction of owners, Tom Curran and Jim Tax. Formerly working in insurance, they both understand the importance of reinforcing the strength and stability of communities to serve as a reliable source of support among its members.

As a company that has actively taken steps to maintain the health and safety of first responders following COVID-19, encouraged donations to local food banks, rallied members of the community to support those in need of medical assistance, and made every effort to ease the burden of those who have suffered damage to their homes or businesses, we are with you. Trust SERVPRO because we strive to be more than a cleaning and restoration company. We strive to be a community partner and advocate.

Wet Insulation?

1/26/2022 (Permalink)

Can you allow insulation to dry without taking the damaged product out?

The short answer is no. 

As insulation is a fluffy material, the challenge arises once it becomes wet and compacts. Insulation ratings are measured in R-values per inch of thickness. An R-value tells you how well a type of insulation can keep heat from leaving or entering your home. Added water and the resulting loss of thickness to the insulation materials cause its R-Value to decrease; making it less effective.

Furthermore, while the insulation itself may not create a source for mold to grow, it may generate fuel for mold to grow on the wood structures in your ceiling and walls. As a result, the integrity of the building can be significantly impaired.

If your home or business is affected by water damage, contact SERVPRO of Gilbert, Chandler South, Ahwatukee, and South Tempe at (480) 558-7620. Our team is available 24/7 for any size emergency, and our trained technicians arrive promptly to mitigate damaging effects. Available when you need us the most, we make it "Like it never even happened."

Work On Mold, Not In It

1/17/2022 (Permalink)

As public awareness of the health effects and symptoms caused by mold exposure increases, so too, does concern about indoor exposure and the need to reduce contact. Therefore, it is important to understand basic practices to prevent or minimize mold growth; specifically among those overseeing the maintenance of commercial properties.

Mold Basics

Molds are part of the natural environment. Throughout the year, molds can be anywhere - inside or outside. However, mold growth should be avoided inside if possible, as problems may arise when mold starts eating away at materials; affecting the look, smell, and possibly, the structural integrity of buildings. Mold growth will often occur when excessive moisture or water accumulates indoors, particularly if the moisture problem remains uncorrected. If left unchecked, molds gradually damage building materials and furnishings. And eventually, it causes structural damage to wood-framed buildings by weakening floors and walls.

Prevention

SERVPRO’s familiarity with water cleanup and mold remediation makes us highly knowledgeable in areas pertaining to mold prevention. Moisture control is the key to mold control. When water leaks or spills occur indoors - act promptly. Any initial water infiltration should be stopped and cleaned promptly (within 24-48 hours). Thorough clean-up involving drying, and/or removal of water-damaged materials will prevent or limit mold growth.

Mold prevention tips include:

  • Repairing plumbing and building leaks as soon as possible.
  • Looking for condensation and wet spots. Fix source(s) of moisture infiltration as quickly as possible.
  • Increasing surface temperature or reducing the moisture level in the air to prevent moisture from condensing Surface temperature can be increased by insulating or increasing air circulation. Whereas, to reduce the moisture level in the air, repair leaks, dehumidify (if outdoor air is warm and humid), or increase ventilation (if outside air is cold and dry).
  • Keeping HVAC drip pans clean, unobstructed, and flowing properly.
  • Performing regularly scheduled building/ HVAC inspections and maintenance, including filter changes.
  • Maintaining indoor relative humidity below 70%. If possible, 25 - 60% humidity is ideal.
  • Venting moisture-generating appliances, such as dryers, to the outside where possible.
  • Referring to local code requirements when venting kitchens (cooking areas) and bathrooms.
  • Cleaning and drying wet or damp spots within 48 hours of discovery.
  • Providing adequate drainage around buildings; sloping the ground away from building foundations.
  • Pinpointing areas where leaks have occurred, identifying the causes, and taking preventive action to ensure that they do not reoccur.

Do You Know Your ABC's?

1/14/2022 (Permalink)

Depending on the agent that fuels them, fires can typically be classified into one of five different categories. Each type of fire involves different flammable materials and requires a special approach. Therefore, it is important to understand the five classes of fires and how to properly extinguish them without causing further damage.

Class A

Involving solid combustible materials such as wood, paper, cloth, trash, or plastic, Class A fires are the most common types of fire. In addition to being the most common fire, Class A fires are also the easiest to extinguish. It is recommended to use a water or foam fire extinguisher, or water to douse the fire.

Class B

Class B fires involve flammable liquids like oil, alcohol, or gasoline. More specifically, liquids or gasses like petroleum grease, alcohol, paint, propane, or gasoline; not cooking oils or grease. When faced with a Class B fire, it is very important not to use a water extinguisher as the stream of water might spread the material rather than extinguish it. Instead, use a foam, powder, or carbon dioxide extinguisher to cut off a fire’s oxygen supply.

Class C

Class C fires require a source of electricity. Therefore, they may be started by old wiring, worn-out breaker boxes, frayed electrical cords, or faulty appliances. Common in both households and industrial settings, it is important to, first, disconnect the appliance or item from its power source as long as it is safe to do so. Then, if possible, extinguish the flames using a carbon dioxide or dry powder fire extinguisher. Do not use water or foam to put out an electrical fire, as both materials can conduct electricity and potentially make the situation more dangerous.

Class D

Most rare among each class of fire, Class D fires can happen when metal ignites. This typically requires high levels of heat and is most common when alkali metals are exposed to air or water. Although you are unlikely to encounter a Class D blaze in your home, it is advised that such fires be extinguished with a dry powder extinguisher only.

Class K

Termed as Class K fires, this classification is comprised of fires involving cooking oils such as vegetable oil or animal fats. The high flashpoints of cooking oils and fats make Class K fires most likely to start when a pan is left unattended on a stove. If possible, it is important to turn off the heat on any cooking appliances and remove them from the heat source. Then, similarly to how Class B fires are treated, avoid using water to extinguish the fire. Instead, opt for a wet chemical extinguisher.

Regardless of the classification or the extent of its damage, SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe is fully equipped to clean and restore your home or property should it be affected by fire; “like it never even happened.” Call us at (480) 558-7620 or visit our website for more information.

“Building Teams and Achieving Dreams”

1/14/2022 (Permalink)

The SERVPRO theme for 2022 is “Building Teams and Achieving Dreams.” It’s another way of saying every "One Team MVP" added to our team is a valuable new partner in achieving dreams. We work together because each of us can achieve individual goals and aspirations by being a partner in the SERVPRO brand. Each of us IS the SERVPRO brand. 

The SERVPRO Mission, Vision, Purpose, and Core Values are the foundation that aligns our professional priorities. And regardless of the opportunities and challenges we face as team leaders or business owners, we know every quality teammate is a partner in achieving our respective aspirations. "Building Teams and Achieving Dreams" is exactly what has made SERVPRO such a successful brand and team!

In fact, retaining quality people and recruiting quality new teammates is the top priority of every manager and leader. It’s not about being perfect, but it is being focused on the traits that make "One Team MVP’s" so valuable:

  • Do the right thing. In every decision, there is the “right thing” and there is the decision we make. When our decisions are the “right thing for the right reason,” we exemplify real leadership.
  • Lead by example. As leaders, that which is said and done is often emulated by teammates. Every teammate within SERVPRO is a leader of their role and it is important to lead by example every day!
  • Serve others. Adding value to others is the key to serving others. Hiring, mentoring, coaching, collaborating with teammates, listening, empathizing, and responding with actions that solve problems with our customers and clients—that’s serving others and exemplifying “SERVice by PROfessionals.”
  • Stay positive. Life is a challenge, and our reactions to life’s challenges determine our destiny. No matter the challenge, there’s always the “most positive action we can take to improve the situation.” Staying positive is simply focusing and taking action on solutions.
  • Hustle. Focus on priorities and do the work with your best effort . . . consistently! That’s hustle!
  • Grind. Never, never, never quit. Stay in the fight and finish the work. That’s what grinders do!
  • Collaborate. One Team MVPs communicate. They ask questions and listen. They proactively communicate to ensure everyone stays on the same page. They work well with others. They are quality people who care about real teamwork, and they hold one another accountable for achieving the team priority goals. One Team MVPs collaborate!

SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe's "One Team MVP" mentality is why customers choose us—we seek to build a team that exemplifies excellence among each member.

Certified: SERVPRO Cleaned

1/4/2022 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all adapting to a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic and its emerging mutations have changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the continued COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe today at  (480) 558-7620 for your Certified: SERVPRO Cleaned consultation.

Holiday HOT Topics

12/22/2021 (Permalink)

Inevitably, end-of-year holiday celebrations create crazy memories and unforgettable events. Unfortunately, a packed house, massive meals, and holiday festivities make them fire-prone and invite a plethora of cooking mishaps and kitchen misfires. As we approach the annual holiday traditions, we have compiled a list of safety tips to keep you and your family safe and ensure that festivities ensue without a hitch.

  • When cooking food on the stop top, make sure that there is always someone in the kitchen to keep an eye on the food.
  • When cooking turkey, stay in the home and check on it frequently.
  • Unless highly experienced, avoid frying the turkey as it puts you at an increased risk of sustaining a cooking fire.
  • Keep children away from the stove.
  • When handling hot food or liquids, keep children away. The steam or splash from vegetables, gravy, coffee, or other high-temperature materials can cause severe burns.
  • Keep knives out of children’s’ reach.
  • Be cognizant of electric cords as they should not lie within the reach of children.
  • Store matches and utility lighters out of the reach of children and away from flames.
  • Keep lit candles out the reach of children and away from curtains or other flammable materials.
  • Keep floors clear, especially those in the kitchen or dining areas, to prevent tripping or slipping.
  • Test smoke alarms to certify that they are working before company arrives.

As a cleaning and restoration company, SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe has seen its fair share of holiday season fires. To ensure enjoyable celebrations throughout the year's end, please be cognizant of your surroundings and take the proper precautions. And, if there is an incident, call us at (480) 558-7620 to restore your home to its prior condition, “Like it never even happened.”

HAPPY HOLIDAYS!