Recent Posts

Wet Insulation?

1/26/2022 (Permalink)

Can you allow insulation to dry without taking the damaged product out?

The short answer is no. 

As insulation is a fluffy material, the challenge arises once it becomes wet and compacts. Insulation ratings are measured in R-values per inch of thickness. An R-value tells you how well a type of insulation can keep heat from leaving or entering your home. Added water and the resulting loss of thickness to the insulation materials cause its R-Value to decrease; making it less effective.

Furthermore, while the insulation itself may not create a source for mold to grow, it may generate fuel for mold to grow on the wood structures in your ceiling and walls. As a result, the integrity of the building can be significantly impaired.

If your home or business is affected by water damage, contact SERVPRO of Gilbert, Chandler South, Ahwatukee, and South Tempe at (480) 558-7620. Our team is available 24/7 for any size emergency, and our trained technicians arrive promptly to mitigate damaging effects. Available when you need us the most, we make it "Like it never even happened."

Work On Mold, Not In It

1/17/2022 (Permalink)

As public awareness of the health effects and symptoms caused by mold exposure increases, so too, does concern about indoor exposure and the need to reduce contact. Therefore, it is important to understand basic practices to prevent or minimize mold growth; specifically among those overseeing the maintenance of commercial properties.

Mold Basics

Molds are part of the natural environment. Throughout the year, molds can be anywhere - inside or outside. However, mold growth should be avoided inside if possible, as problems may arise when mold starts eating away at materials; affecting the look, smell, and possibly, the structural integrity of buildings. Mold growth will often occur when excessive moisture or water accumulates indoors, particularly if the moisture problem remains uncorrected. If left unchecked, molds gradually damage building materials and furnishings. And eventually, it causes structural damage to wood-framed buildings by weakening floors and walls.


SERVPRO’s familiarity with water cleanup and mold remediation makes us highly knowledgeable in areas pertaining to mold prevention. Moisture control is the key to mold control. When water leaks or spills occur indoors - act promptly. Any initial water infiltration should be stopped and cleaned promptly (within 24-48 hours). Thorough clean-up involving drying, and/or removal of water-damaged materials will prevent or limit mold growth.

Mold prevention tips include:

  • Repairing plumbing and building leaks as soon as possible.
  • Looking for condensation and wet spots. Fix source(s) of moisture infiltration as quickly as possible.
  • Increasing surface temperature or reducing the moisture level in the air to prevent moisture from condensing Surface temperature can be increased by insulating or increasing air circulation. Whereas, to reduce the moisture level in the air, repair leaks, dehumidify (if outdoor air is warm and humid), or increase ventilation (if outside air is cold and dry).
  • Keeping HVAC drip pans clean, unobstructed, and flowing properly.
  • Performing regularly scheduled building/ HVAC inspections and maintenance, including filter changes.
  • Maintaining indoor relative humidity below 70%. If possible, 25 - 60% humidity is ideal.
  • Venting moisture-generating appliances, such as dryers, to the outside where possible.
  • Referring to local code requirements when venting kitchens (cooking areas) and bathrooms.
  • Cleaning and drying wet or damp spots within 48 hours of discovery.
  • Providing adequate drainage around buildings; sloping the ground away from building foundations.
  • Pinpointing areas where leaks have occurred, identifying the causes, and taking preventive action to ensure that they do not reoccur.

Do You Know Your ABC's?

1/14/2022 (Permalink)

Depending on the agent that fuels them, fires can typically be classified into one of five different categories. Each type of fire involves different flammable materials and requires a special approach. Therefore, it is important to understand the five classes of fires and how to properly extinguish them without causing further damage.

Class A

Involving solid combustible materials such as wood, paper, cloth, trash, or plastic, Class A fires are the most common types of fire. In addition to being the most common fire, Class A fires are also the easiest to extinguish. It is recommended to use a water or foam fire extinguisher, or water to douse the fire.

Class B

Class B fires involve flammable liquids like oil, alcohol, or gasoline. More specifically, liquids or gasses like petroleum grease, alcohol, paint, propane, or gasoline; not cooking oils or grease. When faced with a Class B fire, it is very important not to use a water extinguisher as the stream of water might spread the material rather than extinguish it. Instead, use a foam, powder, or carbon dioxide extinguisher to cut off a fire’s oxygen supply.

Class C

Class C fires require a source of electricity. Therefore, they may be started by old wiring, worn-out breaker boxes, frayed electrical cords, or faulty appliances. Common in both households and industrial settings, it is important to, first, disconnect the appliance or item from its power source as long as it is safe to do so. Then, if possible, extinguish the flames using a carbon dioxide or dry powder fire extinguisher. Do not use water or foam to put out an electrical fire, as both materials can conduct electricity and potentially make the situation more dangerous.

Class D

Most rare among each class of fire, Class D fires can happen when metal ignites. This typically requires high levels of heat and is most common when alkali metals are exposed to air or water. Although you are unlikely to encounter a Class D blaze in your home, it is advised that such fires be extinguished with a dry powder extinguisher only.

Class K

Termed as Class K fires, this classification is comprised of fires involving cooking oils such as vegetable oil or animal fats. The high flashpoints of cooking oils and fats make Class K fires most likely to start when a pan is left unattended on a stove. If possible, it is important to turn off the heat on any cooking appliances and remove them from the heat source. Then, similarly to how Class B fires are treated, avoid using water to extinguish the fire. Instead, opt for a wet chemical extinguisher.

Regardless of the classification or the extent of its damage, SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe is fully equipped to clean and restore your home or property should it be affected by fire; “like it never even happened.” Call us at (480) 558-7620 or visit our website for more information.

“Building Teams and Achieving Dreams”

1/14/2022 (Permalink)

The SERVPRO theme for 2022 is “Building Teams and Achieving Dreams.” It’s another way of saying every "One Team MVP" added to our team is a valuable new partner in achieving dreams. We work together because each of us can achieve individual goals and aspirations by being a partner in the SERVPRO brand. Each of us IS the SERVPRO brand. 

The SERVPRO Mission, Vision, Purpose, and Core Values are the foundation that aligns our professional priorities. And regardless of the opportunities and challenges we face as team leaders or business owners, we know every quality teammate is a partner in achieving our respective aspirations. "Building Teams and Achieving Dreams" is exactly what has made SERVPRO such a successful brand and team!

In fact, retaining quality people and recruiting quality new teammates is the top priority of every manager and leader. It’s not about being perfect, but it is being focused on the traits that make "One Team MVP’s" so valuable:

  • Do the right thing. In every decision, there is the “right thing” and there is the decision we make. When our decisions are the “right thing for the right reason,” we exemplify real leadership.
  • Lead by example. As leaders, that which is said and done is often emulated by teammates. Every teammate within SERVPRO is a leader of their role and it is important to lead by example every day!
  • Serve others. Adding value to others is the key to serving others. Hiring, mentoring, coaching, collaborating with teammates, listening, empathizing, and responding with actions that solve problems with our customers and clients—that’s serving others and exemplifying “SERVice by PROfessionals.”
  • Stay positive. Life is a challenge, and our reactions to life’s challenges determine our destiny. No matter the challenge, there’s always the “most positive action we can take to improve the situation.” Staying positive is simply focusing and taking action on solutions.
  • Hustle. Focus on priorities and do the work with your best effort . . . consistently! That’s hustle!
  • Grind. Never, never, never quit. Stay in the fight and finish the work. That’s what grinders do!
  • Collaborate. One Team MVPs communicate. They ask questions and listen. They proactively communicate to ensure everyone stays on the same page. They work well with others. They are quality people who care about real teamwork, and they hold one another accountable for achieving the team priority goals. One Team MVPs collaborate!

SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe's "One Team MVP" mentality is why customers choose us—we seek to build a team that exemplifies excellence among each member.

Certified: SERVPRO Cleaned

1/4/2022 (Permalink)

Let us help you get back to business

As our communities re-open, we’re all adapting to a new kind of normal. The expectations of visitors, customers, and employees who come into our establishments have evolved, and staying safe and well is a top concern. The global COVID-19 pandemic and its emerging mutations have changed what it means to be clean, and we’ve developed a program to help your business meet the new higher standard of clean that is now expected.

Certified: SERVPRO Cleaned is a defensive cleaning program we’re offering to businesses and commercial locations to address the continued COVID-19 pandemic. This proactive viral pathogen cleaning program goes well beyond janitorial or carpet cleaning. By choosing Certified: SERVPRO Cleaned, you, your employees, your customers, and your community can rest assured that you’ve selected a higher cleaning standard – you are Certified: SERVPRO Cleaned.

Extensive training and specialized products

As the #1 choice in cleanup and restoration, we stand on more than 50 years of experience and expertise to help your business become Certified: SERVPRO Cleaned. Beyond fire & water, SERVPRO professionals are trained and experienced in biohazard decontamination and chemical spills – always adhering to the cleaning and decontamination standards set by the Centers for Disease Control and Prevention and local authorities. 

From formulating and creating our proprietary cleaning products, like SERVPROXIDE, at our headquarters in Gallatin, TN, to taking the utmost care while disinfecting, we will ensure you and your business are set up to inspire consumer confidence as the economy continues to reopen.

3 C’s – Consult, Clean, and Certify

When the stakes are this high, you want a partner who has developed an industry leading, proprietary training program, cleaning solutions, and remediation processes over decades. We’ve cleaned up some of the most challenging biohazards imaginable. Certified: SERVPRO Cleaned reflects our unique experiences and capabilities. The program is grounded with our unique 3 C’s: Consult, Clean, and Certify.

  • Consult – Every business is different, which is why you’ll be assigned a Cleaning Protocol Consultant who understands your business and will create a cleaning program to meet your specific needs. This program will be developed based on your business type, size of space, amount of high frequency touchpoints, foot traffic and congestion points.
  • Clean – Based on your specific business needs, your location will undergo a thorough, deep clean, using exclusive cleaning products, according to protocols set forth by the CDC. Our employees have years of experience, and we will go beyond the scope of work that regular janitorial staff perform. Cleanup procedures generally include cleaning of porous and non-porous surfaces, disinfecting of non-porous surfaces, cleaning and disinfecting of equipment, tools, and/or supplies used for cleanup process, and disposal of hazardous materials.  In the event of a suspected or confirmed COVID-19 event, we will be there cleaning within 24 hours to ensure you get back to business as quickly as possible. 
  • Certify - Once your business location has been Certified: SERVPRO Cleaned, you will gain access to proprietary signage, digital emblems, and other collateral that communicates that you’ve selected a higher standard of clean available to help protect your employees and customers. And because we add the day, month, and year to that proprietary stamp of clean, your guests will know that not only did you choose Certified: SERVPRO Cleaned, but that your location is being cleaned regularly at this standard.

Call today for a Certified: SERVPRO Cleaned consultation

We’re Here to Help – 24 hours a day, seven days a week – until life is back to normal in the communities we all call home.

Call SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe today at  (480) 558-7620 for your Certified: SERVPRO Cleaned consultation.

Holiday HOT Topics

12/22/2021 (Permalink)

Inevitably, end-of-year holiday celebrations create crazy memories and unforgettable events. Unfortunately, a packed house, massive meals, and holiday festivities make them fire-prone and invite a plethora of cooking mishaps and kitchen misfires. As we approach the annual holiday traditions, we have compiled a list of safety tips to keep you and your family safe and ensure that festivities ensue without a hitch.

  • When cooking food on the stop top, make sure that there is always someone in the kitchen to keep an eye on the food.
  • When cooking turkey, stay in the home and check on it frequently.
  • Unless highly experienced, avoid frying the turkey as it puts you at an increased risk of sustaining a cooking fire.
  • Keep children away from the stove.
  • When handling hot food or liquids, keep children away. The steam or splash from vegetables, gravy, coffee, or other high-temperature materials can cause severe burns.
  • Keep knives out of children’s’ reach.
  • Be cognizant of electric cords as they should not lie within the reach of children.
  • Store matches and utility lighters out of the reach of children and away from flames.
  • Keep lit candles out the reach of children and away from curtains or other flammable materials.
  • Keep floors clear, especially those in the kitchen or dining areas, to prevent tripping or slipping.
  • Test smoke alarms to certify that they are working before company arrives.

As a cleaning and restoration company, SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe has seen its fair share of holiday season fires. To ensure enjoyable celebrations throughout the year's end, please be cognizant of your surroundings and take the proper precautions. And, if there is an incident, call us at (480) 558-7620 to restore your home to its prior condition, “Like it never even happened.”


Do You Know What To Do in the Case of a Fire?

12/17/2021 (Permalink)

As the weather cools, we heat our homes to stay warm. Sadly, according to the National Fire Protection Association (NFPA), "… More than one-quarter of reported fires in 2015-2019 occurred in homes. Even worse, three-quarters (75%) of civilian fire deaths and 72% of all reported injuries were caused by home fires."

This is why it is essential to know what do after a fire strikes.

  • In the event you need temporary housing, contact your local Red Cross.
  • Stay in touch with the fire department. Find out when it is safe to return to your home or business. Keep in mind there could be hidden structural damage. It is best if you wait to enter until a trained professional restoration company is on site.
  • Do not turn on utilities until you are told it is safe to do so by the fire department. And, do not turn the services on yourself.  
  • Contact your insurance company for detailed instructions. They can let you know how to protect your property in the short term; give specific instructions on how to conduct an inventory assessment. They will provide you a list of restoration companies. SERVPRO is a full-service restoration company.  
  • Save all receipts for any expenditures you may have related to fire loss. The receipts will be needed later by the insurance company to verify your losses.
  • Make sure to notify your mortgage company about the fire.

If you do have a fire in your home or business, SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe is available 24/7 to help! We are a certified and trained restoration company who pride ourselves on treating all tragedies with compassion and knowledge.

Call us (480) 558-7620. We are here to help!

Wet Insulation?

12/17/2021 (Permalink)

Can you let the insulation dry without taking the damaged product out? The short answer is no. What is important to keep in mind is that insulation is made out of a fluffy material. The challenge becomes that once the insulation becomes wet it compacts, and it loses its R-Value making it less effective. While the insulation itself may not create a source for mold to grow, it may generate food for mold to grow on the wood structures in your ceiling and walls.

If your home or business is faced with water damage, contact SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe (480) 558-7620. We are available when you need us the most. Our team, and our trained technicians, will be there promptly.  We will make it "Like it never even happened."

Fireplace Hazards and Safe Practices

10/22/2021 (Permalink)

Nearly half of all home-heating fires and hospital visits can be attributed to improper or unsafe use of fireplaces. Therefore, we at SERVPRO want to keep you informed about safe fireplace practices. As temperatures begin to decrease and the holiday season approaches, we encourage families to gather around the flames as desired and apply safe habits that minimize the threat of an uncontrolled fire.

  1. Burn safe materials – It is important that you only burn natural materials in your fireplace. This includes tinder (e.g. pine needles or tiny sticks), kindling (e.g. small sticks or pinecones), and fuel (e.g. large logs). Never introduce foreign substances such as cardboard, newspaper, and paper trash as they burn poorly, produce a lot of smoke, and release chemicals into the air.
  2. Avoid using flammable liquids to start fires – The volatile nature of gas means that you should never put it in your fireplace as it could easily cause an uncontrolled fire. It is best to simply use matches and tinder, however, if you require an accelerant to start your fire, use a small amount of lighter fluid.
  3. Clean out the ashes after every fire – Regularly clearing your fireplace of ashes will prevent live coals from burning while you are away while simultaneously keeping your fireplace clean and visually attractive.
  4. Keep a fireplace screen in front of the fireplace when in use – A fireplace screen (3 ft. high or taller) will catch live sparks that leap out of the fire and prevent large logs from falling out. This ensures that the fire does not spread beyond its non-flammable containment and that nearby persons are not injured.

We understand that while temperatures remain in the upper 90s, fireplace safety seems unnecessary. However, we are soon to experience cooler weather and hope to preemptively equip you with the knowledge necessary to safely operate your fireplace.

If your home is affected by a fire, due to a fireplace mishap or otherwise, call SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe at (480) 558-7620 for fire cleanup and reconstruction services.

What Does Storm Damage Entail?

10/14/2021 (Permalink)

In Gilbert and its surrounding communities, we can experience several kinds of storm damage; including wind, flood, and hail damage. Consider the following tips should your home or business be hit with storm damage.

Wind Damage Restoration

The high winds of the desert often cause severe wind damage, placing your property at risk. Your roof is particularly susceptible as strong winds may cause flying debris to hit or lift it. Because a roof leak may not be evident until the next storm hits, roof damage can be highly challenging to home and business owners alike.

Roof Leaks

As previously mentioned, many roof leaks and roof damage is difficult to detect. Storms may loosen the roof without creating a problem that is easily visible. Even small roof leaks can produce damp, moldy conditions inside your home or business. It is critical to secure roof inspection and repair immediately after high winds. Doing so can prevent long-term internal damage. The professional technicians at SERVPRO can assist homeowners or business owners in receiving a comprehensive roof assessment and roof repair services when wind damage strikes.

Flood Damage

Heavy rains and flooding may cause water damage from many miles away. If the land around your home or business cannot absorb the additional water, flooding will occur. Even houses and shops at higher elevations can sustain flood damage.

Hail Damage & Recovery

Hail can damage not just your roof, but also exterior walls and any detached buildings. It is a great idea to hire a storm damage restoration professional to inspect your roof, exterior walls, and outbuildings for damage after any particularly nasty hail storms. Dents, nicks, and cracks on the roof are areas where hail has damaged the exterior of your home. These weakened areas can lead to other more extensive problems like water damage.

If a storm leaves you uncertain of a structure's integrity, or if you suspect potential damage to your home or business, contact the professionals at SERVPRO of Gilbert, Chandler South, Ahwatukee and South Tempe. We will dispatch a team of highly qualified technicians for an immediate assessment of your property and provide mitigation/restoration efforts should we identify damage that could put your property at risk.